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vozdelcliente@azul.com.do

809.544.AZUL (2985)

1.809.200.0305​​

  
Description
  
  
Cardholder
Person who possesses a credit or debit card.
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Issuer
Financial institution that issued the credit or debit card to the cardholder.
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Acquirer
Financial institution or other organization which affiliates businesses for the purpose of processing and paying off their costumers’ credit and debit card transactions.
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Affiliate / Business
Commercial institution that hires the services of the acquirer to process customer payments with credit and debit cards, through an affiliation agreement.​
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Affiliation contract
Contract where the negotiation ground rules between the acquirer and the affiliate are established.
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Terminal
Device through which either magnetic band or chip card payments can be processed.
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Voucher
The proof of payment receipt which contains the transaction processed on the terminal. It must be signed by the cardholder and filed by the business for a period of one year.
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Report
Your business’ credit and debit card transactional history. You will receive your statements daily by email.
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Brands
Companies that emit credit or debit cards. Among them we find: MasterCard, Visa, Discover, etc.
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Exchange
Process by which card transactions between issuer, acquirer, and each brand are sent and received.
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Authorization
The confirmation of funds in a transaction. An authorization is valid for 30 days, which means that the cardholder’s money is held for a period of 30 days. Once this period has expired, the issuer may release it.
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Batch closure
The closing of card batches through the terminal and the start of fund movement to a business.
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PCI
Is the International card payment industry’s certification whose mission is to protect cardholder data during card transactions.
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CSC (Card Security Code)
Unique number, generated from the coded data in the magnetic strip of a card, for the purpose of validating the information on the card during the process of authorization. Its name varies depending on the card brand.
• MasterCard: CVC (Card Validation Code)
• Visa: CVV (Card Verification Value)
• Discover : CID (Card Identification Number)
• American Express: CID (Unique Card Code)
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CVV2 or CVC2
This code is printed on the card and is frequently used as a security measure during the authorization of transactions when the card is not present. ​​
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PAN (Primary Account Number)
Is the number embossed or coded on the card’s plastic that identifies the issuer and account from which the payment will originate.
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Affiliation rate
The percentage you pay for each transaction, which varies according to your business activity and sales volume. 
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Chargeback
A transaction that the issuer returns to AZUL when they receive a claim from the cardholder.
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MCC (Merchant Category Code)
Term used by MasterCard and Visa which consists of a four digit code that identifies the business’ main activity according to the standard industry classification.
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EMV
A standard for credit and debit card payment authentication.  The name EMV is an acronym for “Europay MasterCard Visa”.  EMV transactions (chip cards) offer greater fraud protection than payments with traditional magnetic band cards.
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