poc_banner

vozdelcliente@azul.com.do

809.544.AZUL (2985)

1.809.200.0305​

  
Answer
  
US
EN
Who are we?

AZUL is Popular Digital Service's payment affiliation brand, a subsidiary of  Grupo Popular. We ally ourselves with businesses such as yours, in order to provide the best in easy and safe payment solutions, backed by outstanding service. ​

EN
Why affiliate to AZUL?

Because we give you more:​

Safe and innovative solutions:  Modern equipment, backed with EMV technology (chip cards) which ensure fraud prevention.

Outstanding service: We rely on specialized personnel, oriented to further your business.

Transparency: Daily reports with details of your business transactions.

Availability: We are here to serve you 24/7 through our electronic channels.


EN
What is the AZUL Center?

It's our customer service center which you can access through our web page or by dialing 809-554-AZUL or 1-809-200-0305 toll free from the interior. We are at your disposal  24/7.  ​

EN
What is automated attention?

It's our automated voice service (IVR) where you can process credit and debit card transactions. You can access it by dialing 809-544-AZUL or 1-809-200-0305 toll free from the interior.​

EN
How do I become an AZUL affiliate?

You can talk to us by dialing 809-544-AZUL or 1-809-200-0305 toll free from the interior.

EN
SECURITY
EN
What security do AZUL transactions have?

Risk reduction with the use of  EMV technology in all our terminals, which accept 100% of chip cards. All of our transactions are under the PCI certification standards.​

EN
What is EMV?

EMV is a standard for credit and debit card payment authentication. The name EMV is an acronym for "Europay MasterCard Visa​

EN
How does having an EMV terminal benefit me?

EMV transactions offer greater fraud prevention than payments made with traditional magnetic stripe cards. This is due to the use of coded algorithms by the card in the terminal and the center where it's being processed at the time of authentication. ​

EN
What is PCI?

Is the International card payment industry's certification whose mission is to protect cardholder data during card transactions. ​

EN
Customer service



EN
What support do you offer my business?EN
How can I get more paper for my terminal?

You may place a service request on your portal or call our AZUL center at 809-544-AZUL or 1-809-200-0305 toll free from the interior.​

EN
How do I activate a terminal at a new franchise?

You may place a service request on your portal or call our AZUL center at 809-544-AZUL or 1-809-200-0305 toll free from the interior.​

EN
What do I do if I have a problem with my terminals?

​Please contact our AZUL center immediately by dialing 809-544-AZUL or 1-809-200-0305 toll free from the interior and you will receive assistance.​

EN
FUNCTIONALITY



EN
What is my web profile?

It's your profile within our web, where you will be able to visualize your reports and transactions, add users, send copies of vouchers and also create and/or consult service requests. ​

EN
Can I accept cards on my internet page?

Yes. You may request the E-Commerce service by talking with us at our AZUL center. Simply dial 809-544-AZUL or 1-809-200-0305 toll free from the interior. ​

EN
What do I do if I forget the password to my web portal?

You can change your password by going to the log in window and clicking on the option "forgot my password".  You can also get in touch with our AZUL center at 809-544-AZUL or 1-809-200-0305 toll free from the interior and you will be assisted by one of our agents. ​​

EN
SERVICES



EN
Can I have tpago on my terminal?

Yes, all terminals have the tpago app integrated. ​

EN
Can I receive my deposits in bank account outside of the Banco Popular Dominicano
Yes we can credit you to the bank of your choosing.​



EN
What is the maximum number of accounts to which I can receive deposits from AZUL?

We can credit you to as many accounts as you require​​

EN
Will I be able to perform international transactions?

Yes, all our terminals can perform international transactions of the accepted brands.​

EN
REPORTS
EN
Which reports will I receive?

You will be receiving daily account reports in your email.  You can also access them on your web profile, where you will be able to see your complete account history from the moment you signed up. ​

EN
What do I do if I’m not receiving my reports?

Talk to us at our AZUL center by dialing 809-544-AZUL or 1-809-200-0305 toll free from the interior

EN
How long should I store the vouchers?

You should keep them on file for at least a year.​

EN
TRAININGS
EN
1 - 30Next